Employee Management Skills Certification

Program Overview

Conflict Resolution

How comfortable are you with conflict? How well do you manage conflict in the workplace? This course will go over the best ways to manage conflict effectively and how to have difficult conversations with employees.

De-Escalation and Violence in the Workplace

Given the nature of the workplace and violent acts frequently being committed, it’s only logical you’ll want to prepare yourself in case of an event. Deescalation tactics are a great way to help triage situations and understanding potential risks helps to ensure you can keep your work environment safe.

Effective Communication

We have so much access to one another, whether is via email, zoom, instant messenger, or phone but with all these options, what is the best method for communicating? How do you ensure your message is followed up on? We’ll discuss the best ways to encourage and implement effective communication in your workplace.

Change Implementation

Change is hard, especially in organizations that are used to traditional methods or just the way they’ve been doing things for years. However, change is inevitable and in order to be competitive in the market, it is required. This course we’ll go over how best to implement change and how to get a buy-in with employees.

Conducting Effective Meetings

Everyone hates being in a meeting that could have been an email. This course we’ll discuss how to conduct an effective meeting and how to encourage engagement from attendees without getting bogged down into the details.

Project Management and Delegation

Delegation is a crucial skill in any position, but especially Human Resources – there’s no way one person can do it all! This course we’ll discuss the basic principles of delegation and how to ensure you follow up appropriately and hold other employees accountable.

Performance Evaluations

There’s always a dreaded time of year for supervisors and that’s usually when they have to do performance evaluations. This course will provide an overview of the options you have, best practices, goals and objectives of performance evaluations, and how to calibrate expectations